Returns & Exchange - Melani di moda Online Shop
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Returns & Exchange

Returns & Exchange

We want you to be completely satisfied with your purchase, and therefore we will accept any unworn, unwashed, unaltered, unused goods for an exchange within 7 calendar days of receiving your merchandise, subject to the following conditions:

  • Item must be in their original purchase condition, including the original product packaging, original tags, warranty cards (if any), and all accessories. All packaging must be unmarked and not defaced in any manner.
  • Any item that you received with tags attached must be returned with those tags intact.
  • Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  • There will be no returns for intimates, undergarments and beauty products due to hygiene reasons.
  • This return policy does not apply to items which have been stated as non-exchangeable on
  • If the price of exchanged product is lower than the returned product (subject to the most updated price), the difference in amount will not be refunded. If the price of exchanged product is higher than the returned product (subject to the most updated price), please email us at, we will tell you what to do next.
  • Items can be returned for an online store credit note that is valid for six months.
  • Refunds are not available on all items.
  • Shipping fees are nonrefundable.
  • The customer is responsible for all return shipping charges via the courier of their choice.
  • Customers are allowed to exchange once per purchase transaction.
  • We do not process online returns at our retail shops.

Click here to download a Returns & Exchange Form. Simply complete all of the details on this form and send it via Registered Post,together with the returneditem to:

Melani di moda Online Shop
Customer Service Dept.
16th Floor, ADP Pentagon Centre
98 Texaco Road, Tsuen Wan
Hong Kong

Melani di moda 網上專門店


  • 貨品必須以出售原狀包裝退回,包括所有貨品原裝包裝盒、商品原標籤、廠商保證書(如有)、及全部配件。請保證所有包裝在完好無損的狀態下寄回。
  •  請將所有附有吊牌的貨品連同未經拆除之原裝掛牌及標籤一併完好無損地寄回。
  • 若為套裝的貨品須保留所有套件一併寄回,才可進行換貨。
  • 基於衛生原因,所有貼身衣物、內衣及美容產品不設退換。
  • 此退換條款不適用於所有已在「商品說明」中寫有「不設退換」的貨品。
  • 如你要求換貨的貨品金額比你所購買的貨品金額低 (以最新金額為準),差額是不會退回的。如你要求換貨的貨品金額是高過你購買的貨品金額﹝以最新金額為準﹞,我們的客戶服務代表將會發出電子發票給你以安全的PayPal平台支付餘額。如有疑問請電郵致 。
  • 我們並不接受退款。所退貨品可兌換為網上商店信用金額,有效期為六個月。
  • 運費是不償還的。
  • 顧客需要自行選擇貨運公司及承擔退貨的運費。
  • 每張訂單只能換貨一次。
  • 網上購買的貨品未能於零售點處理換貨手續,但香港顧客可選擇於填寫退換表格後將貨品親自帶到零售點以節省運費。我們網店的顧客服務部收到貨品後將盡快處理換貨手續。

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