Return & Exchange (Updated Mar 2020)
Click here to download a Return & Exchange Form. Simply complete all of the details on this form and return using a traceable shipping method, together with the returned item (s) to:
Melani di moda Online Shop
Customer Service Dept.
16th Floor, ADP Pentagon Centre
98 Texaco Road, Tsuen Wan
We want you to be completely satisfied with your purchase, and therefore we will accept any unworn, unwashed, unaltered, unused goods for an exchange or refund within 14 calendar days of receiving your merchandise, subject to the following conditions:
- Item must be in their original purchase condition, including the original product packaging, original tags, warranty cards (if any), and all accessories. All packaging must be unmarked and not defaced in any manner.
- Any item that you received with tags attached must be returned with those tags intact.
- Items purchased as part of a set or multi-item pack have to be returned as a whole set.
- There will be no returns for intimates, undergarments, face masks and beauty products due to hygiene reasons.
- This return/refund policy does not apply to items which have been stated as non-exchangeable on www.melanidimoda.co
If the price of exchanged item is lower than the returned item (subject to the most updated price), the difference in amount will not be refunded. If the price of exchanged item is higher than the returned item (subject to the most updated price), please email us at firstname.lastname@example.org, we will tell you what to do next.
We accept refunds. Please return your items within 14 calendar days of receiving your merchandise. Qualified refunds will be made within 7 business days via PayPal to your original payment method.
Shipping fees are nonrefundable.
The customer is responsible for all return shipping charges via the courier of their choice. We are not responsible for lost packages.
Customers are allowed to exchange or refund once per purchase transaction.
We do not process online returns, exchange or refund at our retail shops.
However, customers may drop off the item(s) they wish to exchange/refund at any of our Hong Kong retail shops after filling up the Return & Exchange Form to save the courier charge. Our online team will follow up with the exchange procedure once receiving the returned items from our shop.
Please ensure your return package has included the Return & Exchange Form.